Customer Care & FAQ
Common inquiries regarding orders, shipping, and the Thom Browne collection.
How do I determine my correct size in Thom Browne tailoring?
Thom Browne uses a unique sizing scale ranging from 00 to 5. We recommend consulting our detailed Size Guide located on each product page, which maps these numerical values to international sizing and provides specific measurements for our signature shrunken fit.
What is your return policy for online orders?
We accept returns within 14 days of delivery. Items must be in their original condition, unworn and unwashed, with all tags and signature grosgrain loops attached. Please note that personalized or final sale items are not eligible for return.
Does Thom Browne offer international shipping?
Yes, we offer worldwide shipping to most destinations. Shipping costs and delivery timelines are calculated at checkout based on your location. All international orders are shipped DDP (Delivery Duty Paid) to ensure no additional fees upon arrival.
How should I care for my Thom Browne knitwear and suiting?
To maintain the structure and quality of your garments, we recommend professional dry cleaning only for all wool, cashmere, and tailored pieces. Cotton shirting may be laundered according to the specific care label instructions.
Are authentic Thom Browne products available for repair?
We offer repair services for manufacturing defects. Please contact our concierge team with your proof of purchase and photographs of the item so we can evaluate the garment and facilitate the necessary restoration.
Which payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, and regional payment options such as Klarna and Alipay for a seamless checkout experience.